- What is the waiting period between placing and receiving the order?
- Processing the orders is done in less than 2 business days. If you add the delivery time, you can expect to receive your purchases within 4 business days following the day of your order. Once your package is ready to leave our warehouse, you will receive confirmation by e-mail with the tracking number of your package, which will enable you to inquire about the delivery status of your order. Delivery could take more time for remote areas. Any addition to your order may also extend its processing time.
- Can I choose my own transportation company?
- Our delivery service is handled by Canada Post transportation company. Or pickup (no charge) to our store of your choice.
- How will my package be delivered?
- Our delivery service is handled by Canada Post transportation company. You should receive your order within 1 or 2 business days, between 9:00 a.m. and 6:00 p.m. from Monday to Friday.
- What are the shipping costs?
- Shipping costs vary according to the weight, the volume and the destination of the package.
- What territory do you cover for delivery?
- We deliver everywhere in Canada and the United States. Additional fees may be charged for the more remote areas.
- Is it possible to place an order online and pick it up at your store?
- Yes you can pick up your online order directly at one of our 2 stores (Montréal and Drummondville). You only have to select "store pickup" when it comes time to choose your shipping method. Please note that the processing time is the same as for a delivery, so 24 to 48 business hours, but it is better to allow 24 to 72 hours to pick up your order. We will contact you when it is ready.
