FREE SHIPPING!
Enjoy FREE SHIPPING on all final invoices of $ 200 or more before taxes, anywhere in Canada. Certain conditions apply for remote areas. Can not be combined with other promotions.

VISUAL SEARCH

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Frequently asked questions


Create an account / Become a member

How can I become a member?
To become a member, you just have to create an account based on the customer profile that suits you best: Artisan, Self-employed worker, Manufacturer, Retailer or Social Organism. You will find all the information on those profiles in the section Create an account. In store: It's very easy, you only have to make an initial purchase of a minimum of $ 75 at retail price, before taxes (by reaching $ 75 you automatically benefit a 30% discount, so you only pay $ 50 ). An account will be opened in your name.
Who is eligible to the promotions/clearance products?
All Club Bead members can take advantage of our promotions and clearances discounts, no minimum purchase (the discount applies on the retail price). **Please note that the prices indicated for promotional/clearance products have already been reduced.

Products

What will be the options for out of stock items when they become available?
We will contact you by email to let you know that the item you had requested (noted in your file) is now back in stock. If you still want it, you will need to purchase it in a new transaction, as per our price policy. First come, first served. Please contact your sales representative to know of any applicable exceptions.
Are the products shown on your website the same as those in your store?
Most of the products shown on our website are also available at our stores. However, some items that are packaged in very large quantity (those with a M- prior to the code number) as well as some clearance products (those with a * prior to the code number) are only available on our website. However, you can contact our Customer service and we will set aside your product(s) to be picked up at one of our stores. A few other items, such as unique lots, are available only at our stores.
How long will it take to receive a product that is out of stock?
This will depend on a number of factors which are out of our control. Therefore, we cannot guarantee a specific arrival date. However, we can communicate with you upon reception of a product to confirm if you still wish to purchase it.
Is it normal that the quantity found in the product packaging is not exactly the same as listed in the description?
In the industry of jewelry wholesaling, a 3% variation in the quantities is considered to be common and therefore acceptable. Nevertheless, with a few exceptions, we will be pleased to honor claims regarding quantity variation and apply a credit note to your account.
Is it possible to order an item that is out of order?
No, it is not possible to order an item that is out of stock. You can however, ask to be notified when it becomes available, by checking the option next to the item in question. This information will be noted in your client file and when the item becomes available, we’ll send you an email notice. If you still want the item, you must purchase it in a new transaction, as per our price policy. First come, first served. Please contact your sales representative to know of any applicable exceptions.
Are the prices listed on your website the same as those in your store?
Yes, the prices are the same. However, some promotions are valid only on our website and others only in our store.
Do you sell gift certificates?
Yes we do. These are available in amounts of $10, $25, $50, $100. You can purchase them at our store or online through our website.
At which price will these out of stock item be billed when they become available?
The price policy applies to all in stock items, which means that when the item indicated in your file becomes available, you will need to buy it in a new transaction. The item’s price will therefore depend on the applicable discount level achieved, as per our price policy. (example: for an item at 4,99$ retail price, with a 50% discount, this one will be billed at the reached price, that being 2,50$). Please contact your sales representative to know of any applicable exceptions.

Store

Do you offer any courses/workshops?
We are pleased to offer private or group lessons on appointment with our very talented teacher who has many years of experience in jewelry making. Click here to learn more about our jewelry making classes.
How to reach your Montréal store by public transportation?
The Montreal store is located near the Saint-Michel metro station. From the Saint-Michel metro station: take the bus line # 67 north on the Boulevard Saint-Michel to the destination, corner of Saint-Michel / D'Hérelle (5th stop). Trip takes about 8 minutes.
Do you offer activities for children parties?
For the moment we do not offer this type of activity.
What are your business hours?
Click here to see our store’s business hours. As for purchases online, you can place an order at any time, 7 days a week! If you have questions or if you wish to talk with our Customer service, it is available Monday to Friday, from 9:00 a.m. to 5 p.m. (Eastern time).
Do you have a store open to the public?
Yes, we do have 2 stores open to the public, located at Montréal and Drummondville. Click here to see our stores' details.

Invoicing

Is it safe to give our credit card information on the Internet?
We are protected with the highest level of encryption in order to secure your information. Only you and our financial institution have access to your credit card number when placing an order on our website. Your credit card number is not kept in our system. If you are still not comfortable giving out your information through Internet, don’t hesitate to communicate with our Customer service to place your order by telephone.
What methods of payment do you accept for online purchases?
We accept both Visa and MasterCard credit cards. You can also use Paypal.
There is always an error message when completing the credit card payment step. How do I solve this problem?
It is important to type your name without any accents or punctuation marks, as it is written on your credit card. It is also better to enter your credit card number without any spaces between each series of four numbers. If you still have problems, please contact our Customer service from Monday to Friday between 9:00 a.m. and 5:00 p.m, at 514-904-0224 (or toll-free at 1-877-904-0224).

Delivery

What territory do you cover for delivery?
We deliver everywhere in Canada and the United States. Additional fees may be charged for the more remote areas.
How will my package be delivered?
Our delivery service is handled by Canada Post transportation company. You should receive your order within 1 or 2 business days, between 9:00 a.m. and 6:00 p.m. from Monday to Friday.
What is the waiting period between placing and receiving the order?
Processing the orders is done in less than 2 business days. If you add the delivery time, you can expect to receive your purchases within 4 business days following the day of your order. Once your package is ready to leave our warehouse, you will receive confirmation by e-mail with the tracking number of your package, which will enable you to inquire about the delivery status of your order. Delivery could take more time for remote areas. Any addition to your order may also extend its processing time.
Is it possible to place an order online and pick it up at your store?
Yes you can pick up your online order directly at one of our 2 stores (Montréal and Drummondville). You only have to select "store pickup" when it comes time to choose your shipping method. Please note that the processing time is the same as for a delivery, so 24 to 48 business hours, but it is better to allow 24 to 72 hours to pick up your order. We will contact you when it is ready.
What are the shipping costs?
Shipping costs vary according to the weight, the volume and the destination of the package.

Website / Online shopping

Is there a minimum purchase required?
There is no minimum purchase required to place an online order. However, if you want to benefit from the discount, you must reach a certain amount. The percentage of your discount increases based on the volume of your purchases. Refer to our Price Policy section for more information.
Can I save my cart and return to it later?
In order to save your cart, you must be connected to your web account from the beginning of your purchases. If you have to leave, click on the basket logo. At the bottom of that page, you will find a box in which to indicate the name you wish to call your cart and then click on Save the cart. The next time you connect to your account, just click on the basket logo and then on Load next to the cart you want to open.
Once an order is placed, can I add other items?
Yes, you can add one or more items. You can do this on our website by indicating your initial order number to be combined with your new item(s) in the Comments box. We will adjust the price accordingly as well as the delivery fees. **Please note that any addition to your order will extend the processing time of your order.
What is your policy for returns/exchanges?
Returns are only accepted in their original packaging, with the invoice, within 30 days from the date of purchase. Handling fees of 20% could be applicable. Exchange or credit only, no refund. Please note that there are no exchange or credit on promotional or clearance products. The credit note will be applied to your account without delay. If you wish to make a return by mail, please use the return form.
Can I make a search using the SKU of a product?
If you already know the code of the product, you can type it in the research box located above the left descriptive list. You will be automatically directed to the page where this article is displayed.
Do I need to pay for an item that I ordered if it hasn’t been delivered to me?
No, you do not have to pay for an item if it was not delivered to you. When you place an order on our web site, a payment pre-authorisation equivalent to the total of your order is made to your PayPal account or on your credit card. When we process your order at our warehouse we only bill the products that are in stock and that will be shipped. By consulting your paper invoice, the columns “delivered” and “total” of the missing item (out of stock) should be at 0, which means that it hasn’t been charged to you. If that is not the case, please contact our customer service because it is an error on our part.
How can I change the information concerning my Internet account (e-mail, address, password)?
In order to change your e-mail address, you first have to be connected to your account using your former e-mail address. Once there, go to the My account section. This is where you can change all of your information.
How can I find out about your promotions?
You can always look at our current promotions on our website in the Promotions section. You can add your e-mail address to our mailing list in order to receive our newsletter in the section Subscribe to our Newsletter. By doing so, you will receive by e-mail all our promotional offers, new products as well as great creation ideas. You can also take a look at our Facebook page.